Special assistance

• Passengers of large size
  For passengers of large size, we recommend booking an additional seat via our MEDA service (09 69 36 22 20 – Press 4 – Monday to Friday, from 9:00 a.m. to 5:30 p.m.).

• Passengers with reduced mobility
  For passengers with reduced mobility and/or needing assistance due to any physical or mental disability, our MEDA service is also available.
  For safety reasons, airport assistance providers cannot accompany a wheelchair-bound passenger traveling alone with a young child.
  In such cases, several solutions may be considered depending on the situation:

• The presence of an adult companion is strongly recommended.

  It becomes mandatory if the wheelchair-bound passenger cannot take part in their own evacuation.

  The child, if meeting age and independence criteria (4–11 years), may be eligible to travel as an unaccompanied minor (UM), subject to prior airline approval.
  We invite you to contact our MEDA service by email at the time of booking so we can determine the most appropriate solution together.

• Passengers requiring assistance
  If needed, we can provide airport transfer wheelchairs and onboard aisle chairs to facilitate your movements within the terminal, to the aircraft, and onboard.
  All assistance requests must be made at least 48 hours before departure. Passengers needing assistance must check in at least one hour before departure for domestic flights and at least two hours before departure for international flights.
  Transport of a personal wheelchair in the hold is free of charge and must be declared at the time of booking. Its size and weight must be provided. If the mobility aid does not meet our safety requirements, it will not be accepted on board.

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If you have a visual or hearing impairment, we encourage you to inform our cabin crew. They will be able to provide you with appropriate assistance and ensure your comfort throughout the flight.

Recommended Companion

We advise you to travel with a personal companion if you require assistance performing any of the following actions onboard :

• Taking your medication

• Eating your snack

• Getting up or sitting down

• Reaching an emergency exit unassisted

• Understanding and following safety instructions

• Unfastening your seatbelt

• Putting on your life jacket

• Using your oxygen mask

What you must be able to do independently
During the flight, you must be able to manage the following on your own:

• Your personal needs (eating, taking medication, etc.)

• Any assistance required in the lavatories

• The specific needs of your guide dog, if applicable

Assistance provided by our cabin crew
Once on board, our crew can help you with:

• Getting settled in your seat

• Storing and retrieving your hand luggage

• Moving between your seat and the lavatory

• Opening your snack packaging, if needed

Online check-in is not available for passengers with reduced mobility or those requiring an extra seat.
These passengers must check in at the airport with our ground staff. They are requested to arrive at the check-in counter at least one hour before departure for domestic flights, and at least two hours before departure for international flights.
Check-in is completely free.

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Special baggage requires prior approval from our commercial assistance team (09 69 36 22 20 – Press 1). Requests must be submitted no later than 48 hours before departure.
There are three types of wheelchair services. When requesting this service, the type of assistance required must be specified:
• WCHR (the passenger can walk and climb stairs, and move independently in the cabin)
• WCHS (the passenger can move independently on the ground and in the cabin but cannot climb stairs)
• WCHC (the passenger cannot move independently and must be carried to their seat in the cabin; a companion may be required)

Requirements:
A companion is necessary if the passenger is unable to physically participate in their own evacuation. Please contact our MEDA service at least 48 hours before your flight. Contact: 09 69 36 22 20 – Press 4. Or by email by CLICKING HERE.

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Your guide dog can travel for free in the cabin if it is accompanying you and you present a valid training or certification document. It may travel at your feet in the cabin.
The check-in process for pets may take some time. We recommend arriving at the airport 1.5 hours before departure.
Emotional support animals are not allowed on our flights.

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For passengers who are immobile or require medical assistance, it is essential to contact our MEDA service to book (09 69 36 22 20 – Press 4 – Monday to Friday, 9:00 a.m. to 5:30 p.m.). Or by email by CLICKING HERE.

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Passengers with respiratory conditions requiring specific medical assistance must contact our MEDA service (09 69 36 22 20 – Press 4 – Monday to Friday, 9:00 a.m. to 5:30 p.m.). Or by email by CLICKING HERE.

Certain personal oxygen concentrators (POCs) are permitted for transport and use onboard. See the list here: Microsoft Word - Concentrateurs-Oxygene-Portables autorises-par-XK.docx
 

For any other brand of concentrator, a specific request by email must be submitted to our TEX service by CLICKING HERE, including the device’s safety data sheet.

Air Corsica can also provide therapeutic oxygen on board. This service is chargeable (€150 per kit and per flight segment) and requires a specific request at the time of booking.

If you need continuous oxygen (on the ground and in-flight), you must bring your own oxygen concentrator or oxygen cylinder. After approval from the TEX service, personal oxygen cylinders may be transported in the cabin (subject to certain weight and size conditions) but cannot be used onboard. They must be declared at least 48 to 72 hours before your flight.

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Devices with lithium batteries
 

Wheelchairs with lithium-ion batteries or similar mobility aids used by passengers with temporary or permanent health conditions (e.g., broken leg) or age-related mobility limitations must be approved by the airline. For more information, please contact our TEX service by email by CLICKING HERE.
 

Removable batteries with energy exceeding 300Wh are not allowed onboard.

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Find the main text governing air passenger rights and duties in terms of compensation and assistance in the event of denied boarding, flight cancellation, or long delay :

EC Regulation No. 261/2004 of the European Parliament

• Disputes end claims

• Air Corsica takes great care of its passengers and, even in the event of inconvenience during travel, offers a genuine "after-sales service" for incidents (lost, delayed, or damaged baggage; postponed, delayed, or canceled flights; overbooking, etc.).
  Air Corsica strives to respond as quickly as possible and has created a dedicated site for managing claims and compensation requests online :
  https://serviceclient.aircorsica.com/s/

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Certain vaccines may be recommended depending on your destination and may require multiple doses. Consult your doctor. For more information, visit :
• The Ministry of Health website: http://www.sante.gouv.fr/
• Our partner Air France’s International Vaccination Center: www.vaccinations-airfrance.fr

Medical Treatment:
If you are following a specific treatment, remember to bring enough medication and prescriptions. Keep them in your carry-on if your treatment requires it.
If you need to take liquid medication during the flight, ensure you have a doctor’s prescription specifying the name of the medication.

Infectious Diseases:
• Serious infectious diseases: Passengers with serious infectious diseases are not permitted to travel on our flights.
• Mild infectious diseases: Passengers with mild infections such as rubella, measles, mumps, or chickenpox may travel on our flights operated under our own code (XK), provided they present a doctor’s authorization (medical certificate).

Advice for Diabetics:
The French Diabetes Association has published a guide in partnership with the Civil Aviation Authority and Paris Airports. It aims to balance aviation security requirements with the quality of life for diabetic travelers.
It answers many questions such as: what certificates are needed? How much insulin can I bring? What should I do with my insulin pump at security ? All answers can be found in the guide "Diabetes at the Airport."

Passengers requiring assistance or traveling for medical reasons can access our “Aria Serena” lounges in Marseille and Nice, which offer quiet, well-equipped waiting areas suited to their health conditions. These private lounges are accessible upon request from airport staff.