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Contact us

Contact us by phone :

Do you have any question ? Or, do you need help or any assistance to get ready for your trip ?

Our  Customer service is available :

  • Booking : 0 825 35 35 35 (0.20VAT/min), 7 days a week from 8.00AM to 8PM
  • Modification and After-Sales service : 09 69 36 22 20 (local call rate), 7days a week from 8.00AM to 8.00PM
  • From abroad : 0033 495 209 520 (local communication cost), 7days a week from 8.00AM to 8.00PM
  • Complaint department : 0 809 10 11 05, from monday to friday, from 09.00AM to 12.00AM
  • Group, association and tourism professionals : 0 809 10 11 20 from monday to saturday, from 09.00AM to 04.30PM
  • Traveling for medical reasons : 0 809 10 11 30 from monday to friday,  from 9.00AM to 4.00PM

Contact us by e-mail

  • Fill in the relevant form, so we can help you to :
  • Book your flight,  take out a travel insurance or book a car rental,
  • Request mobility assistance  for disability reasons
  • Change your booking
  • Make a claim
  • Get an invoice
  • Surf our website
  • Submit an information request and a partner application 
  • Find our job offers

According to what you need, fill in a form, our customer agents will give you an answer as soon as possible.  

  • Your current bookings : flights, insurance, car
  • Passengers with recuded mobility (PRM)
  • Claims flight, luggages, bills, flight certificate or refund request
  • Internet support
  • Partnership Request & Press Relations
  • Information request
  • Jobs offers