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Customer Service

Litigation and Claims

► Our Customer Relationship Website

Air Corsica takes the greatest care of their passengers and, even in the event of a disagreement during the journey, the Company provides real “ after-sales  service” in the event of an incident (lost, delayed or damaged baggage, a postponed, delayed or cancelled flight, overbooking, etc.). Air Corsica does everything in its power to answer you in the shortest possible time and, in this regard, has designed a dedicated website for handling your complaints and compensation requests online. For more information on your rights in case of litigation, consult the Mediation while Travelling website.

If you have not travelled and would like to obtain a refund for all or part of your ticket and/or your car hire

Notice:

Contact your point of sales directly if you have not purchased your ticket and/or your car hire directly from Air Corsica.

Your ticket must be issued for more than 24 hours and less than 12 months, you do not need your boarding card and if you are already checked in, please cancel your online check-in before proceeding with you reimbursement request.

Car hire contracts must be cancelled at least 3 hours before the intended flight departure.

All reimbursement requests are subject to ticket tariff regulations,

Your itinerary will be cancelled automatically when the reimbursement is made and you will not be able to cancel the reimbursement process after confirming your request.

If you would like to obtain a partial or total refund of your unused airline ticket and/or car rental package, we invite you to send your request to our dedicated service.

Required documents for your request :

  • ticket number and file reference

If you have submitted a baggage incident, a late or cancelled flight incident and would like compensation

If you would like to complain about damaged or missing baggage, an article missing from your baggage or other,

  • Required documents for your damaged baggage application :

Property Irregularity Report (PIR) established by the Air France Baggage Service at your arrival airport (e.g. : DPR AJAXK12345), the boarding card, baggage tag, one or more photographs highlighting the damage and mark(s) on the baggage (optional).

  • Required documents for your missing baggage request:

Property Irregularity Report established by the Air France Baggage Service at your arrival airport (e.g. : AHL AJAXK12345), your boarding card, your baggage tag, receipts for any expenses incurred because of the bag’s absence (warning : the reimbursement request must be submitted within 21 days of reception of the baggage), an inventory, the receipt for the bag and its contents in case of definite loss (considered to be more than 45 days from the issue date of the property irregularity report established by the Baggage Service at the airport)

  • Required documents for your missing item from hold baggage application :

The receipt or invoice for the missing item(s), the complaint tracking receipt (document to be obtained from the Border Police at the airport  or the police in the town of residence), boarding card  and baggage tag.

If you would like to complain about an incident on the flight, if you have forgotten an item on board, your cabin baggage or your personal effects have been damaged, if you would like to complain about the in-flight service or other,

  • Required documents for flight incident application:

Your boarding card, other evidence.

If you would like to complain about an incident on the ground (at the airport), during check-in, at security, during boarding or other,

  • Required documents for your incident on the ground application:

Your boarding card, other evidence.

If you would like to complain about a  late or cancelled flight, being refused boarding (overbooking) or other,

  • Required documents for your flight application:

Your boarding card, other evidence.

If you would like to complain about a disagreement over the company’s animal transportation, freight transportation, medical transportation or other,

  • Required documents for your incident on the ground application:

Your boarding card, other evidence.

Please send your complaint to our dedicated service.

If you would like to make a comment or suggestion, your opinion matters to us

  • Required documents:

Your boarding card, other evidence.

Please send your comments to our dedicated service.

If you would like a flight ticket invoice, cancellation receipt or flight delay and/or cancellation confirmation and/or postponed delivery confirmation for your baggage

  • Required documents for an invoice or cancellation receipt:

 Ticket number and file reference

  • Required documents for confirmation of the flight delay or cancellation:

Your boarding card, other evidence.

  • Required documents for postponed delivery confirmation for your baggage:

Property Irregularity Report established by the Air France Baggage Service at your arrival airport (e.g. : AHL AJAXK12345), the boarding card.

Please send your application to our dedicated service.